FAQ
Prints will be shipped within North America from Follow Me North’s Baysville, Ontario studio.
How long does it take you to produce my art?
The amount of time required to complete your order depends on your chosen frame style. The date ranges listed below are average. Please bear in mind, each piece of art is a custom product and needs to be produced and packaged for safe transport.
- Greeting Cards: 5-10 Business Days
- Fine Art Prints: 2-4 Weeks
- Canvas Prints: 2-4 Weeks
- Gallery Boxes: 2-4 Weeks
- Acrylic: 2-4 Weeks
- HD Metal: 2-4 Weeks
- Barn Board and Live-Edge Prints: 4-6 Weeks
Will you personally deliver my order?
We take pleasure in connecting with new customers. For customers located within a 300km radius of Baysville, Ontario, we provide personalized delivery services for purchases exceeding $1000. If not, rest assured, we'll ship your artwork directly to your doorstep at no extra cost.
I want to purchase my artwork with a live-edge frame. Can this be shipped to me?
Due to the weight of our live-edge frames and their fragile edges, they are only available for Ontario buyers via personal delivery (within 300km of Baysville) or pick-up at our Baysville, Ontario, Canada location. We pride ourselves on the quality and craftsmanship of our live-edge frames and want to ensure they arrive in mint condition.
Can I pick up my order from your studio?
Yes, you are welcome to pick-up your order from our Baysville, Ontario, Canada location. We will keep you updated with our availability. Once your order is placed, please contact us so we can provide you with more details.
Is my package going to arrive in good condition?
All orders are packaged with our time-tested, super-tough packaging materials. All of our shipments are fully insured, so should any damage occur during shipment, you are completely covered.
What materials do you print on?
Each Fine Art Print is produced on the esteemed Hahnemühle Photo Rag, recognized for its superior quality, rich blacks, uniform colour reproduction and exceptional detail. The ultra-matte finish makes it a favourite among illustrators and photographers. The surface has a slight texture with a velvety cotton feel, facilitating seamless colour gradients. The paper's delicate nature requires careful handling, but thanks to our one-of-a-kind, Canadian-crafted barn board and live-edge frames your valuable artwork is impeccably protected.
Our Canvas Wraps are printed on thick poly-cotton canvas with kiln-dried, Canadian basswood frames. Your artwork will never sag or warp! Our green-certified HP ink is rated for 200-plus years of fade resistance.
Our Gallery Boxes are printed using a giclee UV inkjet method, which renders vibrant colours in a wide gamut with original AGFA inks. Each has a 1/4’’ rigid white panel and solid hardwood flush-mounted frame in a choice of four colours. Also rated for 200-plus years of fade resistance.
Our Acrylic Prints are modern, glossy and require 22 production steps to create! The process starts with a thick, 1/4'' optically clear sheet of acrylic. The image is printed directly on the back of the acrylic using state-of-the-art inkjet printers for sharp details. Then, it's mounted on a white protective backing sheet and they polish the edges to a crystal-clear sheen. This means your acrylic refracts light from edge to edge.
Our HD Metal Prints use a contemporary style of printing where an image is infused directly onto a sheet of specially coated aluminum. The result is a rich, vibrant piece of art that offers incredible depth and luminosity. The process begins by printing onto a transfer paper using fine art quality inks. The printed paper is then placed on top of a treated aluminum sheet, and the two are inserted into a heat press. The press uses high temperatures and pressure to infuse the ink from the paper into the coating of the aluminum sheet.
The aluminum sheet used is typically 1-3mm thick and has a special coating that allows the image to be infused. The coating makes the print resistant to elements like water, dust and sunlight, ensuring the longevity of the image.
What is the difference between an Acrylic Print and HD Metal Print?
Acrylic PrintsAcrylic Prints are produced using high-quality print paper sandwiched between two layers of acrylic. The front layer of acrylic enhances the image's colour, depth and resolution, giving it a stunning, glass-like appearance. This method of printing preserves the longevity of the artwork and adds a modern, sleek aesthetic.
They are known for their vibrant colours and high gloss finish, making them an excellent choice for vibrant and high-contrast images. However, they may not be suitable for areas with direct, bright lights due to potential glare. The same is true for the high-gloss finish of an HD Metal Print.
The thickness of our Acrylic Prints is just over 6mm (1/4-inch), providing a premium feel. They feature a Float Mount Hanging System that displays the print half an inch from the wall for a three-dimensional aesthetic.
HD Metal Prints
HD Metal Prints involve printing the image directly onto a metal surface. The image is infused into the metal using heat, resulting in a print with incredible detail.
Our HD Metal Prints, while possessing a high-gloss finish and being 1mm thick, offer an unparalleled level of detail. However, they may be susceptible to fine hairline scratches and are not recommended for high-traffic areas.
Although we use UV-stable inks with both our Metal Prints and Acrylic Prints, allowing them to stay vibrant and beautiful for over 100 years, if you want to display your photo outdoors, Metal Prints are your best option.
Certificates of Authenticity
We are thrilled to be able to offer limited-edition artwork. This entire series has a limited number of editions in each size category. Once these prints sell out in each size and edition, they will never be available again!
Each limited-edition barn board or live-edge print comes with a unique certificate of authenticity, complete with the name of the work, the edition number, production date, certificate number and signed by both photographers, Jesse and Susan Villemaire.
Secure Payments
You can pay via PayPal and Shopify Credit Card Payments.
Both use a secure 256 bit encryption service and are safe and secure.
Exchanges and Returns
We are confident you will love your custom prints and they will become a staple in your home.
We appreciate your business and understand that shopping online can make product selection more difficult. This is why we provide detailed descriptions and photographs of all our products.
Due to the unique nature of our hand-made, custom work, we are unable to accept returns or exchanges on these items. Each piece is meticulously crafted with the utmost care and precision to meet your specific requirements, making them uniquely yours.
We urge you to review your order carefully before finalizing the purchase. Please ensure all details, including size and framing style are correct.
We are more than happy to assist you with your order and answer any questions you may have, or provide additional information to assist you in making the right choice. Simply email us at info@followmenorth.com
If you receive a defective or damaged item, please contact us immediately. We will do our best to rectify the situation as quickly as possible. Your satisfaction is our top priority.