FAQ
Prints and merchandise will be shipped within Canada only from Follow Me North’s Baysville, Ontario studio.
For customers looking to purchase from the United States, please contact us for shipping rates.
Do you print larger than 12x18''?
Yes! Please connect with us via email to chat about what you have in mind. If you send us a photo of the space where you’d like to hang a piece, we can suggest sizes that will suit your wall and provide a cost estimate for both the print and framing options.
Do you do custom framing?
Yes, we work with a talented Canadian framer to design one-of-a-kind frames. Our signature styles include rustic Barn Board and Live-Edge Black Walnut: our personal favourite for bringing the outdoors indoors!
For those with a more modern space, we can also create frames in sleek, contemporary finishes and materials. The best next step is to reach out with your vision, and we’ll happily guide you through the options to find the perfect frame for your artwork and décor.
Other popular materials are:
Gallery Boxes: Our Gallery Boxes are printed using a giclee UV inkjet method, which renders vibrant colours in a wide gamut with original AGFA inks. Each has a 1/4’’ rigid white panel and solid hardwood flush-mounted frame in a choice of four colours. Also rated for 200-plus years of fade resistance.
Acrylic Prints: Our Acrylic Prints are modern, glossy and require 22 production steps to create! The process starts with a thick, 1/4'' optically clear sheet of acrylic. The image is printed directly on the back of the acrylic using state-of-the-art inkjet printers for sharp details. Then, it's mounted on a white protective backing sheet and they polish the edges to a crystal-clear sheen. This means your acrylic refracts light from edge to edge.
HD Metal: Our HD Metal Prints use a contemporary style of printing where an image is infused directly onto a sheet of specially coated aluminum. The result is a rich, vibrant piece of art that offers incredible depth and luminosity. The process begins by printing onto a transfer paper using fine art quality inks. The printed paper is then placed on top of a treated aluminum sheet, and the two are inserted into a heat press. The press uses high temperatures and pressure to infuse the ink from the paper into the coating of the aluminum sheet.
The aluminum sheet used is typically 1-3mm thick and has a special coating that allows the image to be infused. The coating makes the print resistant to elements like water, dust and sunlight, ensuring the longevity of the image.
How long does it take to produce my art?
The amount of time required to complete your order depends on your chosen frame style. The date ranges listed below are average. Please bear in mind, each piece of art is a custom product and needs to be produced and packaged for safe transport.
- Greeting Cards: 5-10 Business Days
- Fine Art Prints: 5-10 Business Days
- Canvas Prints: 2-4 Weeks
- Gallery Boxes: 2-4 Weeks
- Acrylic: 2-4 Weeks
- HD Metal: 2-4 Weeks
- Barn Board and Live-Edge Prints: 4-6 Weeks
Will you personally deliver my order?
We take pleasure in connecting with new customers. For customers located within a 300km radius of Baysville, Ontario, we provide personalized delivery services for purchases exceeding $1000. If not, rest assured, we'll ship your artwork directly to your doorstep at no extra cost.
I want to purchase my artwork with a live-edge frame. Can this be shipped to me?
Due to the weight of our live-edge frames and their fragile edges, they are only available for Ontario buyers via personal delivery (within 300km of Baysville) or pick-up at our Baysville, Ontario, Canada location. We pride ourselves on the quality and craftsmanship of our live-edge frames and want to ensure they arrive in mint condition.
Can I pick up my order from your studio?
Yes, you are welcome to pick-up your order from our Baysville, Ontario, Canada location. We will keep you updated with our availability. Once your order is placed, please contact us so we can provide you with more details.
Is my package going to arrive in good condition?
All orders are packaged with our time-tested, super-tough packaging materials. All of our shipments are fully insured, so should any damage occur during shipment, you are completely covered.
Secure Payments
You can pay via PayPal and Shopify Credit Card Payments.
Both use a secure 256 bit encryption service and are safe and secure.
Exchanges and Returns
We are confident you will love your custom prints and they will become a staple in your home.
We appreciate your business and understand that shopping online can make product selection more difficult. This is why we provide detailed descriptions and photographs of all our products.
Due to the unique nature of our hand-made, custom work, we are unable to accept returns or exchanges on these items. Each piece is meticulously crafted with the utmost care and precision to meet your specific requirements, making them uniquely yours.
We urge you to review your order carefully before finalizing the purchase. Please ensure all details, including size and framing style are correct.
We are more than happy to assist you with your order and answer any questions you may have, or provide additional information to assist you in making the right choice. Simply email us at info@followmenorth.com
If you receive a defective or damaged item, please contact us immediately. We will do our best to rectify the situation as quickly as possible. Your satisfaction is our top priority.